What does a membership cost?
The Freemium membership is for free.
The Premium membership costs €9,95 per month.
Personal members of the FN, subscribers from different equestrian magazines and eHorse Top Seller receive a discount and pay only €8,95 per year. The membership lasts for twelve months and extends automatically, as long as you do not terminate 4 weeks before expiry.
How can I register as a Freemium member?
Please click on the “Register” button at the top of the ClipMyHorse.TV page. Fill in the form with your e-mail address and choose a password. The password is your own choice, but it should be at least 8 characters long.
After you have confirmed your entries you will receive an e-mail containing a link. This link serves to check your e-mail address. Please click on the link in this e-mail. Congratulations! Now you are registered as Freemium member of ClipMyHorse.TV.
With your e-mail address and your password you can login on www.ClipMyHorse.TV. You can find the login button on the top right of the menu.
I am Freemium member and would like to become a Premium member.
Please login with your e-mail address and your password. Now click on the menu button “My account”. You can find this button at the upper right of the screen. Here you have the option to become a Premium member.
I am member of the FN (German Equestrian Federation). Is it possible to get a discount?
Yes, ClipMyHorse.TV and the FN are media partners. Thus FN members have to pay €8,95 per month. For this you have to register as Premium member; during the registration process you have the possibility to choose the option “offer for FN members”. In this case, please have your FN membership number ready.
I am subscriber of the magazine “Pferdesport International” or the “Züchterforum” or am registered as a TopSeller at eHorse. Is it possible to get a discount?
Yes, you have to pay €8,95 per month. For this you have to register as Premium member; during the registration process you have the possibility to choose the special offer. In this case, please have your customer number of “Pferdesport International”, the “Züchterforum” or TopSeller at eHorse ready.
I am already registered as a Premium member, but, during the registration, I forgot to indicate my “FN Membership“, my „Züchterforum“ or „Pferdesport International“subscription or my eHorse TopSeller status. Is it still possible to get a discount?
Yes, please send an e-mail to support@ClipMyHorse.de and communicate your ClipMyHorse.TV membership number and your FN membership number, the customer number of “Züchterforum”, “Pferdesport International” respectively eHorse with us.
Is it possible to give the membership of ClipMyHorse.TV as a gift? Is there a voucher available?
The Premium membership of ClipMyHorse.TV is the ideal gift for equestrian enthusiastic people.
You will get a voucher with an access code from us. The presentee has simply to fill in this code during the registration as Premium member.
If you would like to order a voucher please click here: http://www.clipmyhorse.de/en/giftmembership.
The voucher will be sent to you together with an invoice. As soon as the invoice (€99) is paid the access code will be activated.
Please note: Memberships, which are contracted with a voucher, expire automatically after one year after activation date, but the presentee has the possibility to extend the membership manually at all times.
How can I extend my Premium membership? Does it extend automatically?
After one year Premium memberships will extend automatically by another year. For this, you don't have to do anything. You will automatically get informed about the extension, by these information you will receive the invoice. Depending on the desired kind of payment the membership fee will be debited from your account or credit card. As you have chosen “invoice” as kind of payment, we will ask you to pay the amount in question promptly.
For technical reasons you will receive the notification of extension and the invoice on the day of extension. Of course, you will have continuous access to your account, even if you transfer the amount in question later (within the period specified in your invoice). In this way we can guarantee you that you have continuous access to our service.
Please note: In case of transfers from abroad all bank charges have to be paid by the sender. Memberships, which are contracted with a voucher, expire automatically after one year after activation date, but you have the possibility to extend the membership manually via the menu button “My account” at all times.
When do I have to terminate the membership? What is the term of notice?
Your Premium membership extends automatically by one year, if you do not terminate 4 weeks before the end of the contract.
What payment methods are there?
You will see the different payment methods in course of the payment process. You have the choice between MasterCard, American Express, Visa Card, direct debit, invoice or with the help of a voucher. Your Premium account will be activated immediately.
All payment transactions of ClipMyHorse.TV Premium members are made through the payment provider PayOne. Please note that every payment process is correctly described (reference). This is the only possibility that your payment will be classified rightly and you can make use of your Premium membership without any problems.
Why are there extra charges of €8.60 (within Germany) on my invoice from ClipMyHorse.TV?
It may occur that your bank charges you a fee for return debit notes. This happens, if you do not have sufficient funds in your account, if your account is terminated or the payment was reversed manually.
In foreign countries the fees for return debit notes are variable.
These extra charges are calculated by the bank and have nothing to do with ClipMyHorse.TV. Despite of that, we want you to pay the entire invoiced amount. This is the only way to have a Premium account that is continually activated and ready for use at all times.
How can I cancel my Premium membership?
Easiest way for cancellation of a Premium membership is using the button for this purpose in your membership area.
"My Account" → "My contact information" → "Click to quit ...!"
or using the following link:
You can cancel a contract anytime during the trial time. This would stop the beginning of the annual membership at the end of the trial time.
An annual Premium membership should be canceled at latest four weeks before the next renewal date.